Once you get a Facebook business page, you will start to receive customer reviews on your page. Often times, these reviews can provide great exposure for your business. But sometimes you can receive reviews that seem unfair and may not even come from a real customer. You Jordan Phone Number List might even want to go so far as to turn off these notices altogether. Here's what you can do to remove Facebook reviews from your business. Disable your Facebook reviews Facebook gives businesses a unique option that most platforms don't - the ability to opt out of reviews altogether. This means that a visitor to your page will not be able to see any of your reviews. Here's a five-step guide on how to do that: Log in to the Facebook account linked to your business page. connect to Facebook 2. From your Facebook business page, click on “Settings”. 3. Select “Templates and Tabs”. choose models 4. Find the tab labeled "Reviews" and click the "Settings" button next to it. open review settings 5. Deactivate the “Show reviews” button, then click “Save”.

record We do not recommend this option to any company. Remember: Reviews are a valuable marketing opportunity for your business. Choosing to do so will remove your positive reviews as well as your negative reviews. Since 92% of customers look at reviews before making a Jordan Phone Number List buying decision, some customers may not want to visit your business if it doesn't have public reviews. That's not all. Once you delete your Facebook reviews, your customers will no longer be able to register with your business. This is a valuable exhibit that you would miss as the recordings are shared in the news feed for everyone to see. If you want to completely delete your profile from the Internet, see our guide to deleting your Facebook business page. If you choose to delete all of your reviews, you lose the opportunity to showcase your quality service through genuine customer voices. There are other steps you can take to make sure that you aren't putting valuable trade exposure at risk. Let's talk about other steps you can take to deal with negative reviews. Can I delete an individual Facebook review? If you are a business owner, the short answer is no. You do not have the power to delete individual Facebook reviews. There is a reason for this.

Facebook tries to maintain an ecosystem of authentic reviews. If the company were to give businesses the option to remove any reviews posted on their account, there's a good chance that feature will be abused and every negative review will be removed. You might be wondering what to do if you get a review that's completely bogus and isn't from one of your real customers. If you Jordan Phone Number List receive a review that you believe violates Facebook community standards , you have the option to report the review. review of report If you want to report a review posted on your Facebook business page, here's how: Navigate to the review you want to report and click on the three dots in the upper right corner. Select Provide feedback on this recommendation. Follow the instructions on the screen. It doesn't mean you're doomed if your business starts getting some negative reviews. Let's talk about what you can do to make sure you limit the negative impact of bad reviews.

The best option: respond to reviews respond to reviews If your business is inundated with negative reviews, there is another path you can take - a quick and decisive response to the reviews. There is a phenomenon called the service recovery paradox . Basically, it indicates that a customer who has had a bad first business experience can become a loyal customer if their problem is resolved. In fact, they'll be more loyal than customers who had a good experience the first time around. So how do you take advantage of the service recovery paradox? It all depends on how your business reacts. Here are some tips to help your business respond to every customer review. Tips for responding to negative reviews Respond in a timely manner The first thing to keep in mind when responding to a negative review is timing.

If you take too long to act, the customer's bad opinion of your business will be solidified. If you respond within 24 hours of posting the review, you'll have a Jordan Phone Number List much better chance of changing customer opinion. Be polite It's easy to take negative reviews personally. Before you start writing a test answer, be sure to take a deep breath. Remember, you want this customer to come back to your business. Make sure you apologize for the problem and make sure you understand where the customer is coming from. Try to resolve the problem encountered by the customer Often a negative review comes from a problem the customer is experiencing. Maybe a customer will complain about "bad service" or "long wait times". By showing the customer the specific steps you take to address these issues, you can show that you are committed to creating a fantastic customer experience. Ask the customer to delete t